FAQ
Q1. Can I have a sample order ?
A: Yes, welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:It depends on your purchasing QTY. For 1-1000pcs, usually we have stock and can make the shipment within 2-3 days. Over 1000pcs,
it will need 3-5 weeks to be ready.
Q3. Do you have any MOQ limit for order?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for sensors?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on motion sensor product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 2years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
1. Don't exposed to direct sun light or lighting, big wind, near a heater or air condition.
2. Don't fix it at a place where there are obstructing material (eg. Glass, dense clothes) which IR cannot get though.
3. Don't fix it in strong shock or vibration environment.
4.The first time use the PIR Motion detector module, it need about one minutes initialization time, during this time, the signal triggered by the module not stable, after one minute, module will be normal.
5. The sensitivity for left-right direction is better than up-down direction, so please make sure the installation direction is left-right.