Q:Are you manufacturer or trading company?A: We are manufacturer and own 1 factory located in Xiaolan Town Zhongshan City,China.Total covers area of 6,000 square meters.Welcome to visit our factory!
Q: Can you accept small order?
A: Yes, we accept an trial order for the first time, it is the start of business and our long-term cooperation in the future.
Q: How can I get a quotation? When can I get the quotation?
A: Quotation will be offered within 24 hours. It will be more efficient if you tell size, quantity, special requirement.
Q: Can you do a sample for me?
A: Yes, Sample can be arranged for your approval, but we do not pay for freight.
Q: Can you print the logo on my product or color box for my product?
A: Yes, We can. Pls note Print / laser logo MOQ is 300pcs. MOQ for color box is 500pcs.
Q: Which is the shipping way to choose?
A: Sample will be sent air for small order; it is is more than 1 ton or 1 cbm it is better to arrange by sea.
Q: Before purchasing, how can we get to know the quality?
A: We can send sample to you to check. Also customer can appoint some agent to inspect the mass production quality in our factory to make sure the quality.
Q: What's your warranty?
A:250,000 times of opening-closing and 3 years warranty of lock products.
Q: What should we do if goods are received with some quality problems?
A: All goods have been inspected during the assembling and packing, the chance to get defective item is very rare. If there are some quality problems, such as finish problem, damaged problem, please kindly take some photos to proof.After we verified the problem, we will give refund or resend the goods.
Q: What is the Payment terms?
A: The most common way we do is Alibaba online, Credit Card, T/T, LC Payment.
Q: What's the price term?
A:Depends on customer's requirement.
Q: How long is your delivery time?
A: Generally, it will take 20 to 50 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.