Q1: Are you a manufacturer?
Yes, we are. You can check more in our website:
www.kaerlighting.com
Q2: Do you have the MOQ request?
For our developed products and accept our Kaer brand packing ,it will be request full carton order.For the sample order is accepted.
Q3: How long can Iget my order?
The lead time 3-7 working days for sample, and 15-40 working days for bulk order. Sometimes it is shorter or longer according to stock and quantity. And shipping time is around 5-40 working days depends on shipping methods you choose.
Q4: What is warranty time for your products? If any broken, what I will do?
It is 2 years warranty for most of our products. For the broken one,general it will be the driver issue,we can afford driver to instead.
Q5: Can I get OEM/ODM customized products for special application?
Of course, we provide OEM and ODM service,design and produce per customers' requirement. Such as different length,
different voltage and higher lumen efficiency of led chip, different sizes of
fixture, special/unusal material for some lights etc.
Q6: What kinds of payment methods do you accept?
T/T bank transfer,
Q7: What kinds of shipping methods you use?
Sea: seaport to seaport, cheap, long time,
suitable for big volume orders
Air: airport to airport
Global express DHL, UPS, FEDEX, EMS, TNT: door
to door, mostly used, 3-7 working days delivered
If you want to know more information,you can visit contact us by email,we will send more information for you.
Email: kaer@kaerlighting.com Whatsapp/Wechat:13026743052