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FAQ

Q1. Are you manufacturer?
A1: Yes, Kangyang's factory has 7 years of experience in the commercial kitchen equipment industry.

Q2. Can I have a sample order for your product?
A2: Yes, we provide paid-for sample. The fright is paid by the customer or at your courier account. Welcome to test and check the quality. Both one and mixed sample are acceptable.

Q3. Is it possible to print my logo on products?
A3: Yes, please inform us before ordering, and provide your logo for printing.

Q4. How about your delivery time?
A4: Generally, it will take 15 days after receiving your advance payment. The specific delivery time depends on the models and the quantity you order.

Q5. Can you produce according to the samples?
A5: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.

Q6. How to deal with the faulty?
A6: We have strict quality requirements in the production process, and the defect rate is <0.3%. During the warranty period, we will send them to you in the form of new orders. For defective products, we will repair them and send them back to you, or discuss solutions.

Q7: How to make our business long-term and good relationship?
A7: First, we keep good quality and competitive price to ensure your benefit; Second, we respect every customer as our friend and
we sincerely cooperate with you no matter where you come from.